What is the LEARN model in cross-cultural communication?

What is the LEARN model in cross-cultural communication?

• A. Listen, Explain, Acknowledge differences, Recommend, Negotiate
• B. Learn, Evaluate, Ask, Refer, Normalize
• C. Look, Explain, Affirm, Respond, Negotiate
• D. Listen, Explain, Agree, Recommend, Normalize

Answer: (A)

LEARN is a practical approach to cross-cultural communication designed to build understanding and collaboration in patient interactions. It starts with listening to the patient’s perspective, beliefs about their illness, and what matters most to them. Then you explain your own viewpoint or the medical information in clear, respectful language so they can understand where you’re coming from. Next, you acknowledge differences—recognizing cultural beliefs and values even when they diverge from your own, which helps validate the patient and reduce defensiveness. After that, you recommend a plan or options that fit the patient’s cultural context and practical realities. Finally, you negotiate a shared plan, working together to reach an agreement that is acceptable and doable for both sides. The other options change key components or substitute terms that don’t reflect this collaborative, patient-centered sequence.

LEARN is a practical approach to cross-cultural communication designed to build understanding and collaboration in patient interactions. It starts with listening to the patient’s perspective, beliefs about their illness, and what matters most to them. Then you explain your own viewpoint or the medical information in clear, respectful language so they can understand where you’re coming from. Next, you acknowledge differences—recognizing cultural beliefs and values even when they diverge from your own, which helps validate the patient and reduce defensiveness. After that, you recommend a plan or options that fit the patient’s cultural context and practical realities. Finally, you negotiate a shared plan, working together to reach an agreement that is acceptable and doable for both sides. The other options change key components or substitute terms that don’t reflect this collaborative, patient-centered sequence.